Customise Consent Preferences

We use cookies to help you navigate efficiently and perform certain functions. You will find detailed information about all cookies under each consent category below.

The cookies that are categorised as "Necessary" are stored on your browser as they are essential for enabling the basic functionalities of the site. ... 

Always Active

Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.

No cookies to display.

Functional cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.

No cookies to display.

Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.

No cookies to display.

Performance cookies are used to understand and analyse the key performance indexes of the website which helps in delivering a better user experience for the visitors.

No cookies to display.

Advertisement cookies are used to provide visitors with customised advertisements based on the pages you visited previously and to analyse the effectiveness of the ad campaigns.

No cookies to display.

Edit Content

Wellness Clinics

Appointment flow for Wellness Packages – OPD Counter

  • Patients calls/visits the OPD counter, staff shall guide about the package, appointment, sample submission (in fasting) and payment process. 
  • OPD staff shall book an appointment for consultation and an appropriate date and time for giving samples and imaging tests before the consultation. 
  • OPD Staff will generate (temporary private) MR# 7- XXXXX by entering demographic details of the patient. 
  • Patient will receive system generated SMS on booking and OPD staff will provide temporary appointment card containing details of an appointment.
  • Corporate clients shall require bringing a valid Authorization Letter to confirm an appointment for this package. 

Visit 1: (For Tests)

  • On the day patient visits for tests, OPD staff will register the patient and generate permanent MR#. 
  • OPD staff will enter the respective package and generate the invoice. 
  • OPD staff shall book the appointment for consultation with a minimum gap of 2 working days after the submission of samples for lab tests and having done X-Ray, ECG and Mammography.  
  • OPD staff will guide the patient to the lab and radiology departments for the samples and imaging procedures. 
  • OPD staff will ensure that all reports are ready before appointment with the consultant. 

Visit 2: (For Consultation)

  • On the day of appointment for consultation, OPD staff acknowledges the patient and guides to the examination room. 
  • The consultant will examine the patient, review the reports and advise the patient about his/her health status. In case of any requirement for further tests, consultation or follow up, the consultant/resident/OPD staff and schedule appointments shall guide patient accordingly. 
  • Clinical Summary will be handed over to patient, along with complete set of reports of the tests performed. 

Appointment flow for Wellness package – Call Centre

  • Patient will call at 091- 5885000 following the IVR guidelines. 
  • The Call Centre representative will give complete details to patient about charges and the appointment time/visits required for the Wellness package.  
  • After providing all the details to the patient , Call Centre staff shall ask the patient for an appointment day for tests and consultation at his/her convenience. 
  • Call center representative will generate (temporary private) MR# 7- XXXXX by entering demographic details of the patient. 
  • Call Centre representative shall inform the patient about the system generated SMS related to the booking. 
  • Call Centre representative shall inquire the patient, if any company refers him/her then require to bring a valid Authorization Letter on first visit. 
  • When the patient booked for the tests (taking into account the date of the consultation), the Call Centre staff will guide the patient about fasting requirement for the tests.